> ## Documentation Index
> Fetch the complete documentation index at: https://q.odontox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Signup & Approval

> Walk through creating your OdontoX account, completing the security check, confirming your email, and getting team approval to start running your clinic.

## Overview

Getting started with the platform begins with a simple signup process. Once you submit your
application, our team reviews it and provisions your clinic workspace. This page
walks you through every step from registration to approval.

## Creating your account

<Steps>
  ### Open the signup page

  Navigate to the signup page. The form is protected by bot verification,
  so you may briefly see a security check before the page loads.

  ### Fill in your details

  Provide the following required fields:

  | Field          | Requirements                             |
  | -------------- | ---------------------------------------- |
  | **Email**      | A valid email address you have access to |
  | **Password**   | Minimum 8 characters                     |
  | **First name** | Your legal first name                    |
  | **Last name**  | Your legal last name                     |

  <Tip>
    Use your professional or clinic email address. This will become the primary contact
    for your account and all future communications from the platform.
  </Tip>

  ### Submit the form

  Click **Create Account**. The bot protection validates your submission
  automatically — no CAPTCHA solving required under normal conditions.
</Steps>

## What happens after signup

Once you submit the form, your account enters a **pending** status. Here is what to expect:

### Confirmation email

You will receive a confirmation email within a few minutes. This email contains your
**request ID** — a unique tracking code in the format:

```
REQ-YYYYMMDD-XXXXXX
```

For example: `REQ-20260419-004821`.

<Note>
  Keep your request ID safe. You can reference it if you need to contact support about
  your application status.
</Note>

### Review process

A Our team reviews every new signup. During the review,
the team will:

1. Verify your information
2. Assign your **role** within the platform (typically Admin for the first user of a new clinic)
3. Assign your **primary clinic** — either an existing clinic or a new workspace created for you

There is no fixed SLA for review times, but most applications are processed within
one business day.

## Approval outcomes

Your application will result in one of two outcomes:

<CardGroup cols={2}>
  <Card title="Approved" icon="circle-check">
    Your account is activated. You receive a **password setup email** (if applicable) and
    your clinic's 14-day free trial begins automatically.
  </Card>

  <Card title="Rejected" icon="circle-xmark">
    You receive a **rejection notice** via email explaining why your application was not
    approved. You can reapply or contact support for clarification.
  </Card>
</CardGroup>

### After approval

When your account is approved, the following happens automatically:

* **Role assignment** — You are assigned the role chosen by our team (Admin, Doctor, etc.)
* **Clinic assignment** — You are linked to your primary clinic workspace
* **Password setup email** — If your account requires a fresh password (for example, if
  the team created credentials on your behalf), you receive a secure link to set
  your password
* **Trial initialization** — Your clinic's 14-day free trial begins, giving you full
  access to Pro-tier features

<Warning>
  The password setup link expires after **7 days**. If you miss it, ask your clinic Admin
  or contact our support team to resend the invitation.
</Warning>

## Tracking your application

If you have not heard back after submitting your signup:

1. Check your spam/junk folder for the confirmation email
2. Note your request ID from the confirmation email
3. Contact our support team with your request ID for a status update

<Tip>
  Add **[noreply@odontox.com](mailto:noreply@odontox.com)** to your email contacts to ensure our messages are not
  filtered as spam.
</Tip>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I sign up for multiple clinics?">
    Each signup creates one account tied to one primary clinic. If you need access to
    multiple clinics, your Admin can invite you to additional clinics after your initial
    account is approved.
  </Accordion>

  <Accordion title="What if I entered the wrong email during signup?">
    You will need to create a new signup with the correct email address. If the incorrect
    email was already approved, contact our support team to resolve the conflict.
  </Accordion>

  <Accordion title="How long does approval take?">
    Most applications are reviewed within one business day. Complex cases or applications
    submitted on weekends may take slightly longer.
  </Accordion>

  <Accordion title="Can I speed up the approval process?">
    Ensure all required fields are filled accurately during signup. Incomplete or suspicious
    applications may require additional verification and take longer to process.
  </Accordion>
</AccordionGroup>

## Related articles

* [First Login & Security](/getting-started/first-login) — Set up your password and
  configure two-factor authentication
* [Clinic Setup](/getting-started/clinic-setup) — Configure your clinic profile, branding,
  and operating hours
* [Trial & Subscription Plans](/getting-started/trial-and-plans) — Understand your 14-day
  trial and available plan tiers