> ## Documentation Index
> Fetch the complete documentation index at: https://q.odontox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Can't I See a Feature?

> The four most common reasons a feature is missing in OdontoX, and how to fix each one.

If you expect to see a feature or menu item but it is not there, work through these four checks in order.

## 1. Your role does not have permission

Many features are restricted by role or by per-user permission overrides.

**Check:** Ask an admin to open **Settings → Staff Management**, click your name, and review your permissions.

**Fix:** The admin can grant the missing permission or change your role.

[How roles and permissions work →](/getting-started/roles-and-permissions)

## 2. The module is not enabled

Some features are separate modules that must be installed from the Marketplace.

**Check:** Go to **Marketplace** in the sidebar. Look for modules such as WhatsApp, DICOM Imaging, Insurance, Inventory, or IPD.

**Fix:** Install or request the module. Some modules cost extra.

[How modules and the Marketplace work →](/admin/marketplace)

## 3. Your plan does not include it

Features like multi-clinic support, inventory, lab tracking, insurance, and AI Insights are available only on higher plan tiers.

**Check:** Go to **Settings → Subscription** to see your current plan.

**Fix:** Upgrade to a plan that includes the feature.

[Plan comparison →](/getting-started/trial-and-plans)

## 4. Your trial has expired

When a trial ends, non-admin users are locked out and some features are restricted even for admins.

**Check:** Look for a trial banner at the top of the app, or go to **Settings → Subscription**.

**Fix:** Admins can start a paid subscription from **Settings → My Billing** or by clicking **Upgrade now** on the banner.

[What happens when your trial ends →](/getting-started/trial-and-plans)

## Still stuck?

If you have checked all four and still cannot find the feature, open a ticket from **Settings → Support** or email [hi@odontox.io](mailto:hi@odontox.io).