> ## Documentation Index
> Fetch the complete documentation index at: https://q.odontox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Permissions Not Working as Expected

> Why a staff member may have more or less access than expected, and how to fix it.

If a staff member can see something they should not, or cannot see something they need, check the following.

## 1. Role defaults

Each role has a default permission set:

* **Admin** — all permissions
* **Doctor** — all except Manage inventory
* **Receptionist** — cannot view or edit clinical records, cannot manage lab cases

**Check:** Go to **Settings → Staff Management** and look at the staff member's role.

**Fix:** Change their role if the default set is wrong for their job.

## 2. Per-user overrides

Admins can override individual permissions for a staff member. These override the role defaults.

**Check:** Open the staff member's profile and scroll to the Permissions section. Look for toggles that differ from the role default.

**Fix:** Toggle the permission on or off as needed. Changes take effect on the staff member's next page load.

## 3. Module not enabled

A permission only works if the related module is enabled. For example, **Manage inventory** does nothing unless the Inventory module is installed.

**Check:** Go to **Marketplace** and confirm the module is installed.

**Fix:** Install or request the module.

## 4. Changing a role resets overrides

When you change a staff member's role, their permissions reset to the new role's defaults. Any custom overrides from the previous role are removed.

**Fix:** After changing a role, re-apply any needed overrides.

## 5. Plan restrictions

Some permissions unlock features that are only available on higher plans. For example, AI Insights permissions require the Pro+ plan.

**Check:** Go to **Settings → Subscription**.

**Fix:** Upgrade if needed.

## Related articles

* [Roles & Permissions](/getting-started/roles-and-permissions)
* [Staff Management](/admin/staff-management)
* [Why Can't I See a Feature?](/troubleshooting/cannot-see-feature)