Skip to main content
If you expect to see a feature or menu item but it is not there, work through these four checks in order.

​
1. Your role does not have permission

Many features are restricted by role or by per-user permission overrides. Check: Ask an admin to open Settings → Staff Management, click your name, and review your permissions. Fix: The admin can grant the missing permission or change your role. How roles and permissions work →

​
2. The module is not enabled

Some features are separate modules that must be installed from the Marketplace. Check: Go to Marketplace in the sidebar. Look for modules such as WhatsApp, DICOM Imaging, Insurance, Inventory, or IPD. Fix: Install or request the module. Some modules cost extra. How modules and the Marketplace work →

​
3. Your plan does not include it

Features like multi-clinic support, inventory, lab tracking, insurance, and AI Insights are available only on higher plan tiers. Check: Go to Settings → Subscription to see your current plan. Fix: Upgrade to a plan that includes the feature. Plan comparison →

​
4. Your trial has expired

When a trial ends, non-admin users are locked out and some features are restricted even for admins. Check: Look for a trial banner at the top of the app, or go to Settings → Subscription. Fix: Admins can start a paid subscription from Settings → My Billing or by clicking Upgrade now on the banner. What happens when your trial ends →

​
Still stuck?

If you have checked all four and still cannot find the feature, open a ticket from Settings → Support or email [email protected].