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Overview

Getting started with the platform begins with a simple signup process. Once you submit your application, our team reviews it and provisions your clinic workspace. This page walks you through every step from registration to approval.

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Creating your account

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Open the signup page
2
Navigate to the signup page. The form is protected by Cloudflare bot verification, so you may briefly see a security check before the page loads.
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Fill in your details
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Provide the following required fields:
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FieldRequirementsEmailA valid email address you have access toPasswordMinimum 8 charactersFirst nameYour legal first nameLast nameYour legal last name
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Use your professional or clinic email address. This will become the primary contact for your account and all future communications from the platform.
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Submit the form
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Click Create Account. The Cloudflare bot protection validates your submission automatically — no CAPTCHA solving required under normal conditions.

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What happens after signup

Once you submit the form, your account enters a pending status. Here is what to expect:

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Confirmation email

You will receive a confirmation email within a few minutes. This email contains your request ID — a unique tracking code in the format: 
REQ-YYYYMMDD-XXXXXX
For example: REQ-20260419-004821.
Keep your request ID safe. You can reference it if you need to contact support about your application status.

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Review process

A Our team reviews every new signup. During the review, the team will:
  1. Verify your information
  2. Assign your role within the platform (typically Admin for the first user of a new clinic)
  3. Assign your primary clinic — either an existing clinic or a new workspace created for you
There is no fixed SLA for review times, but most applications are processed within one business day.

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Approval outcomes

Your application will result in one of two outcomes:

Approved

Your account is activated. You receive a password setup email (if applicable) and your clinic’s 14-day free trial begins automatically.

Rejected

You receive a rejection notice via email explaining why your application was not approved. You can reapply or contact support for clarification.

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After approval

When your account is approved, the following happens automatically:
  • Role assignment — You are assigned the role chosen by our team (Admin, Doctor, etc.)
  • Clinic assignment — You are linked to your primary clinic workspace
  • Password setup email — If your account requires a fresh password (for example, if the team created credentials on your behalf), you receive a secure link to set your password
  • Trial initialization — Your clinic’s 14-day free trial begins, giving you full access to Pro-tier features
The password setup link expires after 7 days. If you miss it, ask your clinic Admin or contact our support team to resend the invitation.

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Tracking your application

If you have not heard back after submitting your signup:
  1. Check your spam/junk folder for the confirmation email
  2. Note your request ID from the confirmation email
  3. Contact our support team with your request ID for a status update
Add [email protected] to your email contacts to ensure our messages are not filtered as spam.

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Frequently asked questions

Each signup creates one account tied to one primary clinic. If you need access to multiple clinics, your Admin can invite you to additional clinics after your initial account is approved.
You will need to create a new signup with the correct email address. If the incorrect email was already approved, contact our support team to resolve the conflict.
Most applications are reviewed within one business day. Complex cases or applications submitted on weekends may take slightly longer.
Ensure all required fields are filled accurately during signup. Incomplete or suspicious applications may require additional verification and take longer to process.