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Overview

When your 14-day trial nears its end — or any time you are ready to commit — you can upgrade to a paid subscription. This page covers the upgrade flow, payment methods, and what happens after activation. Admin only — Only users with the Admin role can initiate upgrades and manage subscription billing.

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Initiating an upgrade

There are two ways to start the upgrade process:

From billing settings

Navigate to Settings > Billing and click Upgrade Plan. This is available at any time during or after your trial.

From trial expiration emails

We send reminder emails at days 10, 11, 12, 13, and 14 of your trial. Each email includes a direct Upgrade link that takes you to the plan selection page.

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Selecting your plan

Upgrades are not instant self-service. Our team reviews your request and activates your plan after confirming payment. This typically happens within one business day.

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Payment methods

We accept the following payment methods:

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Payment instructions

During the upgrade request flow, you are shown the complete payment instructions including:
  • Bank name, account name, and IBAN
  • EasyPaisa and JazzCash numbers
  • Reference information to include with your payment
Always include your clinic name or invoice reference when making a payment. This ensures our team can match your payment to your upgrade request without delays.

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After activation

Once our team confirms your payment and activates your subscription, the following happens automatically:

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Subscription invoice

A subscription invoice is generated and available in your billing section as a downloadable PDF. This invoice includes:
  • Plan tier and billing cycle
  • Amount paid and payment date
  • Your clinic’s legal name and tax ID
  • Next renewal date

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License limits updated

Your clinic’s limits are updated to match the new plan:
  • Maximum number of staff users (admins, doctors, receptionists)
  • Patient portal seat limit
  • Storage quota

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Features unlocked

All features included in your plan tier become available immediately:
  • Pro — All core features including scheduling, clinical records, billing, and reports
  • Pro+ — Everything in Pro plus multi-clinic support, IPD module, inventory management, and advanced analytics
  • Enterprise — Everything in Pro+ plus custom integrations and dedicated support
After activation, visit Settings > Billing > Usage to see your updated limits and current usage across all categories.

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Managing your subscription

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Viewing invoices

All subscription invoices are available under Settings > Billing > Invoices. Each invoice can be downloaded as a PDF containing full payment details and your clinic’s billing information.

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Renewal

Subscriptions renew automatically at the end of each billing cycle (monthly or yearly). Our team sends a renewal notice and invoice before each renewal date.

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Changing plans

To change your plan tier or billing cycle:
  1. Navigate to Settings > Billing
  2. Click Change Plan
  3. Select the new plan and billing cycle
  4. Submit the request
Plan changes are processed by our team. Upgrades from Pro to Pro+ are prorated for the remaining period. Contact support for downgrade arrangements.

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Requesting additional staff seats

If your clinic needs more staff members than your plan allows, you can request additional seats without upgrading to a higher tier.
Additional seat requests are subject to custom pricing and are handled separately from your base subscription. Our team will provide a quote before any seats are added.

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Frequently asked questions

Most upgrade requests are activated within one business day of payment confirmation. You will receive an email notification when your plan is active.
Yes. You can submit an upgrade request at any time during your trial. Early activation does not extend your subscription — billing starts from the activation date.
Your clinic remains in trial or suspended mode until payment is confirmed. No data is lost. Contact our support team if you need additional time to arrange payment.
Refund policies are handled on a case-by-case basis. Contact our support team within 7 days of payment for refund inquiries.
No. Monthly plans have no long-term commitment. You can cancel at the end of any billing cycle.
Yes. Contact our support team to arrange a billing cycle change. The switch takes effect at your next renewal date.