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Overview

When your 14-day trial nears its end — or any time you are ready to commit — you can upgrade to a paid subscription. This page covers the upgrade flow, payment methods, and what happens after activation. Admin only — Only users with the Admin role can initiate upgrades and manage subscription billing.

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Initiating an upgrade

There are two ways to start the upgrade process:

From billing settings

Navigate to Settings > Billing and click Upgrade Plan. This is available at any time during or after your trial.

From trial expiration emails

We send reminder emails at days 10, 11, 12, 13, and 14 of your trial. Each email includes a direct Upgrade link that takes you to the plan selection page.

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Selecting your plan

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Choose a plan tier
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Select from the available plan tiers — Pro, Pro+, or Enterprise. Each tier offers different user limits, storage, and module access.
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See Trial & Subscription Plans for a full feature comparison. For current pricing, check your billing settings or contact our support team.
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See Trial & Subscription Plans for a full feature comparison of each tier.
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Choose a billing cycle
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Select either monthly or yearly billing:
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  • Monthly — Pay each month, flexibility to cancel or change plans monthly
  • Yearly — Pay once annually, save compared to monthly billing
    • 8
    If you are confident the platform is the right fit, yearly billing offers meaningful savings. You can always switch from monthly to yearly later.
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    Submit the upgrade request
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    Click Submit Request. Your upgrade request is sent to our team for review and activation.
    Upgrades are not instant self-service. Our team reviews your request and activates your plan after confirming payment. This typically happens within one business day.

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    Payment methods

    We accept the following payment methods:
    MethodDetails
    Bank transferTransfer to our bank account via IBAN
    EasyPaisaSend payment to the provided EasyPaisa number
    JazzCashSend payment to the provided JazzCash number

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    Payment instructions

    During the upgrade request flow, you are shown the complete payment instructions including:
    • Bank name, account name, and IBAN
    • EasyPaisa and JazzCash numbers
    • Reference information to include with your payment
    Always include your clinic name or invoice reference when making a payment. This ensures our team can match your payment to your upgrade request without delays.

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    After activation

    Once our team confirms your payment and activates your subscription, the following happens automatically:

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    Subscription invoice

    A subscription invoice is generated and available in your billing section as a downloadable PDF. This invoice includes:
    • Plan tier and billing cycle
    • Amount paid and payment date
    • Your clinic’s legal name and tax ID
    • Next renewal date

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    License limits updated

    Your clinic’s limits are updated to match the new plan:
    • Maximum number of users, doctors, receptionists
    • Patient record limit
    • Storage quota
    • Patient portal account limit

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    Features unlocked

    All features included in your plan tier become available immediately:
    • Pro — All core features including scheduling, clinical records, billing, and reports
    • Pro+ — Everything in Pro plus multi-clinic support, IPD module, inventory management, and advanced analytics
    • Enterprise — Everything in Pro+ plus custom integrations and dedicated support
    After activation, visit Settings > Billing > Usage to see your updated limits and current usage across all categories.

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    Managing your subscription

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    Viewing invoices

    All subscription invoices are available under Settings > Billing > Invoices. Each invoice can be downloaded as a PDF containing full payment details and your clinic’s billing information.

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    Renewal

    Subscriptions renew automatically at the end of each billing cycle (monthly or yearly). Our team sends a renewal notice and invoice before each renewal date.

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    Changing plans

    To change your plan tier or billing cycle:
    1. Navigate to Settings > Billing
    2. Click Change Plan
    3. Select the new plan and billing cycle
    4. Submit the request
    Plan changes are processed by our team. Upgrades from Pro to Pro+ are prorated for the remaining period. Contact support for downgrade arrangements.

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    Requesting additional staff seats

    If your clinic needs more staff members than your plan allows, you can request additional seats without upgrading to a higher tier.
    1
    Open staff management
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    Navigate to Settings > Staff.
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    Submit a seat request
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    If you have reached your plan’s user limit, a Request Additional Seats option appears. Click it to open the seat request form.
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    Specify your needs
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    Indicate how many additional seats you need and for which roles (Doctor, Receptionist, Admin).
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    Submit the request
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    Our team reviews seat requests and provides pricing for the additional capacity.
    Additional seat requests are subject to custom pricing and are handled separately from your base subscription. Our team will provide a quote before any seats are added.

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    Frequently asked questions

    Most upgrade requests are activated within one business day of payment confirmation. You will receive an email notification when your plan is active.
    Yes. You can submit an upgrade request at any time during your trial. Early activation does not extend your subscription — billing starts from the activation date.
    Your clinic remains in trial or suspended mode until payment is confirmed. No data is lost. Contact our support team if you need additional time to arrange payment.
    Refund policies are handled on a case-by-case basis. Contact our support team within 7 days of payment for refund inquiries.
    No. Monthly plans have no long-term commitment. You can cancel at the end of any billing cycle.
    Yes. Contact our support team to arrange a billing cycle change. The switch takes effect at your next renewal date.